You are encouraged to do a test log in prior to your appointment to make sure that everything is working on your side. You should check that your mic, speakers, and video are working. You can call our office to set up a test call prior to your appointment.
When entering the waiting room, you will be asked to enter your name. Please type your first name and last initial. Once you are in the waiting room, your clinician will connect once they are ready to start the session. If it seems to be taking an inordinate amount of time, feel free to text, email our office at 763-333-8001.
Please be sure to EXIT out of any programs that steal bandwidth prior to your sessions. QUIT (don’t just minimize) skype, carbonite, google drive back up, or any other cloud backup service. Please ensure that no one in your home is streaming video or playing graphics-heavy online video games as this will decrease your internet connection. Technical issues are rare and usually very easy to solve. Turning things off and back on again typically fixes most issues.